Overview
At Nested Orbits, we strive to provide high-quality applications and services. If you are unsatisfied with a purchase or have concerns about your transaction, we are here to help.
Requesting a Refund
To request a refund or discuss a transaction, please contact us using one of the following methods:
Contact Methods
Nested Orbits Website:
Visit our contact form at
https://nestedorbits.com/#contact
and describe your refund request. Please include your name, email, the application
or service in question, and details about your purchase.
Application Contact Forms:
If you are using one of our applications (such as Kana Pro), you can also submit
a refund request directly through the application's contact form. This is often
the quickest way to reach our support team with application-specific details.
What To Include
When submitting your refund request, please provide:
• Your full name and email address
• The application or service name
• The date of purchase
• Your transaction or order ID (if available)
• A detailed description of your issue or reason for requesting a refund
Processing Time
We will review your refund request and respond to you within 7 business days. Depending on your payment method and financial institution, it may take additional time for the refund to appear in your account.
App Store Refunds
If you purchased an application through Apple App Store or Google Play Store, you may also request a refund directly through your app store account. The respective platforms have their own refund policies and processing times.
Policy Changes
We may update this policy from time to time. Changes are posted on this page with an updated effective date.