How to Request Deletion
To request deletion of your Kana Pro account data, contact us using the form at https://nestedorbits.com/#contact.
What to Include
Include enough details for us to locate your account, such as the sign-in method you used (for example Facebook, Google, or Apple), your account email (if available), and your user ID (UID) from "My Account" page.
What We Delete
Upon verification, we delete account-linked data managed by Kana Pro services, including profile/settings, synced progress, and entitlement linkage records related to your account.
School Accounts
If your account is part of a Kana Pro school account, deletion of your personal Kana Pro account data does not let the school reassign a permanent redeemed school seat to another account. School admins may separately request deletion of a school account when the account has no other members and no unused seats, subject to legal, accounting, tax, security, fraud-prevention, and payment record retention needs. See https://nestedorbits.com/education.
Timeline
We process deletion requests as quickly as possible, typically within 30 days. Some records may be retained when required for legal, security, fraud-prevention, or financial compliance purposes.
Facebook Login Disconnect
You may also remove Kana Pro from your Facebook connected apps settings at any time. This disconnects future Facebook sign-in access, but a deletion request is still required to remove data stored in Kana Pro services.